We at Marquee Hire aim to provide our customers with the best service possible. However, we understand that there may be instances where customers may need to raise a complaint. In such cases, we have a robust complaints procedure in place to ensure that any issues are resolved efficiently and effectively.
If you have any complaints or concerns about the service we have provided, please get in touch with us as soon as possible. You can do this by emailing us at [insert email address], or by calling our customer service team on [insert phone number]. Alternatively, you can write to us at [insert postal address].
Once we have received your complaint, we will acknowledge it within [insert time frame] and provide you with a reference number. We will then investigate the matter thoroughly and provide you with a response within [insert time frame]. If we are unable to resolve the issue within this time frame, we will keep you informed of our progress and provide you with regular updates.
If you are not satisfied with our response to your complaint, you can escalate the matter to our management team. They will review your complaint and provide you with a final response within [insert time frame].
We value your feedback and take all complaints seriously. We are committed to resolving any issues promptly and fairly, and to using feedback to improve our service in the future.